Privacy Policy

Hashtag Gadget — Terms & Conditions

Welcome to Hashtag Gadget. By using our website or purchasing our products, you agree to the following Terms & Conditions. Please read them carefully before placing any order.

1.1 Acceptance of Terms

By accessing our website or placing an order, you confirm that you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

1.2 Order Confirmation

  • All orders are subject to product availability and verification.

  • Orders may be confirmed via phone, WhatsApp, SMS, or email.

  • Hashtag Gadget reserves the right to cancel an order due to stock issues, pricing errors, incorrect information, or verification failure.

  • We may contact customers to verify order and delivery information before shipment.

1.3 Pricing & Payment

  • All product prices are displayed in Bangladeshi Taka (BDT), unless otherwise stated.

  • Prices may change without prior notice.

  • Available payment methods may include Cash on Delivery (COD), advance payment, or partial payment depending on the product and order.

  • Payment requirements will be communicated to the customer during order confirmation.

1.4 Product Information

We make reasonable efforts to provide accurate product descriptions, specifications, images, and pricing information.

However, minor variations in product color, packaging, design, specifications, or features may occur due to manufacturer updates or differences between screens and actual products.

1.5 Product Usage & Liability

Customers are responsible for using products according to the manufacturer's instructions and applicable laws.

Hashtag Gadget is not responsible for indirect losses, misuse of products, unauthorized modifications, accidents, or damage caused by improper handling or use.

1.6 Policy Updates

Hashtag Gadget reserves the right to update or modify these Terms & Conditions at any time. Updated terms will be posted on this page.

🔒 2. Privacy Policy

At Hashtag Gadget, your privacy is important to us. This Privacy Policy explains what information we may collect and how we use it.

2.1 Information We Collect

We may collect:

  • Name

  • Phone number

  • Email address

  • Delivery and billing address

  • Order details

  • Payment-related information

  • Information you provide when contacting customer support

2.2 How We Use Your Information

Your information may be used for:

  • Processing and confirming orders

  • Product delivery

  • Customer support

  • Order updates and communication

  • Payment processing

  • Improving our products and services

  • Preventing fraud and unauthorized activity

  • Providing relevant promotional communications where permitted

2.3 Data Protection

We take reasonable security measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no online transmission or storage system can be guaranteed to be completely secure.

2.4 Information Sharing

We do not sell or trade your personal information.

Where necessary, information may be shared with:

  • Courier and delivery partners

  • Payment service providers

  • Website or technology service providers

  • Legal or government authorities when required by law

Only information reasonably necessary for the relevant purpose will be shared.

2.5 Cookies

Our website may use cookies and similar technologies to improve user experience, remember preferences, analyze website performance, and measure advertising effectiveness.

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

2.6 Data Retention

We retain personal information only for as long as reasonably necessary for order fulfillment, customer service, business records, fraud prevention, and applicable legal requirements.

2.7 Your Rights

Depending on applicable law, you may request access to, correction of, or deletion of your personal information.

For privacy-related requests, please contact Hashtag Gadget using the contact information below.

🚚 3. Delivery Policy

3.1 Delivery Coverage

We aim to deliver products across all districts of Bangladesh through trusted courier and delivery services.

3.2 Delivery Time

Estimated delivery times are:

  • Inside Dhaka: 1–2 working days

  • Outside Dhaka: 2–5 working days

Delivery times are estimates and may vary depending on the customer's location, courier availability, weather, public holidays, or other circumstances.

3.3 Delivery Charges

Delivery charges may vary depending on the product size, weight, destination, and courier service.

The applicable delivery charge will be communicated or displayed before the order is shipped.

3.4 Order Tracking

Where available, customers may receive tracking information or delivery updates through the relevant courier service.

3.5 Customer Responsibility

Customers are responsible for providing accurate:

  • Name

  • Phone number

  • Delivery address

  • Other required delivery information

Hashtag Gadget is not responsible for failed or delayed delivery caused by incorrect or incomplete information provided by the customer.

3.6 Delivery Delays

Unexpected delays may occur due to weather conditions, natural disasters, public holidays, transportation problems, political or public disruptions, courier service interruptions, or other circumstances beyond our reasonable control.

🔄 4. Return & Replacement Policy

4.1 Return Eligibility

Returns or replacements may be accepted in the following situations:

  • Product is damaged when received

  • Product is defective

  • Wrong product has been delivered

  • Product does not match the confirmed order

All claims are subject to verification by Hashtag Gadget.

4.2 Reporting Time Frame

Customers must report any damage, defect, or incorrect product within 24–48 hours of delivery.

Claims reported after this period may not be accepted.

4.3 Product Condition

Where a return is approved, the product should generally be:

  • Unused, where applicable

  • In its original packaging

  • Complete with all accessories

  • Accompanied by the relevant invoice/order information

For certain defective products, Hashtag Gadget may provide specific instructions depending on the issue.

4.4 Non-Returnable Cases

Returns or replacements may not be accepted for:

  • Physical damage caused by the customer

  • Damage caused by improper use or handling

  • Products that have been modified or altered

  • Used products where the issue is not a manufacturing defect

  • Missing packaging, accessories, or components

  • Damage resulting from failure to follow manufacturer instructions

4.5 Replacement / Resolution

After reviewing and verifying the issue, eligible customers may receive:

  • A replacement product, or

  • Another appropriate solution depending on the circumstances

If a refund is applicable, it will be processed according to the applicable refund terms and payment method.

4.6 Return Process

To request a return or replacement, customers should contact Hashtag Gadget with:

  • Order number or order details

  • Customer name and phone number

  • Description of the issue

  • Clear photos and/or video evidence where applicable

Our support team will review the request and provide further instructions.

📞 Contact Us

If you have any questions regarding these policies, orders, delivery, returns, or privacy, please contact Hashtag Gadget.

Business Name: Hashtag Gadget
📞 Phone: +8801570264676
📧 Email: hashtaggadgetbd24@gmail.com
🌐 Website: hashtaggadgetbd.com